FAQ
Common public questions about GoalDNA.
Quick answer
The FAQ gives visible answers about product scope, current features, beta areas, pricing, privacy, and support.
Before you start
Name the real owner, the first team, and the role boundaries before inviting more people.
- Club evaluators
- Coaches
- Parents
- Admins
Step-by-step workflow
Work through the setup in the order a club would actually run it during the week.
- Read the answer
- Follow the related doc
- Use feature status for rollout truth
- Contact support when needed
What good looks like
These are the available or practical outcomes to verify before moving on.
- Visible answers
- Feature status links
- Support path
- Privacy links
Role visibility checks
Check access boundaries before inviting more staff, players, or guardians.
- Directors use FAQ for evaluation.
- Coaches and guardians use FAQ for role-specific clarity.
Common mistakes
Avoid these rollout errors; they create confusion faster than the product can clean it up.
- Inviting too broadly before roles are checked.
- Assuming rolling-out workflows are fully available.
- Using one shared account instead of scoped roles.
Troubleshooting
Check the concrete schedule, team, roster, and role context before changing permissions.
- Check workspace role, team assignment, and feature status before assuming a workflow is broken.
What not to rely on yet
These limits should stay out of club-critical plans unless feature status changes.
- FAQ does not replace the privacy policy or customer support for account-specific issues.
Beta / partial notes
Use these areas carefully with pilot expectations and transparent communication.
- Review feature status before relying on advanced automation, intelligence, or provider sync.
Example club scenario
Use this guide to move one real club workflow into GoalDNA, confirm role visibility, then expand when the team is ready.
Related workflows
Guide
Feature status & beta roadmap
A transparent public view of available, beta/pilot, partial, and rolling-out areas.
Read Feature status & beta roadmapGuide
Support / contact
How to request access, ask support questions, or discuss privacy and rollout needs.
Read Support / contactGuide
Privacy & data boundaries
Plain-English youth sports privacy and role visibility guidance.
Read Privacy & data boundaries