FAQ
Straight answers for clubs evaluating GoalDNA.
What GoalDNA is, who it is for, what is available now, what is beta, and how clubs can request access.
FAQ
Straight answers for real club rollout.
Visible answers for clubs evaluating GoalDNA, with available and rolling-out work clearly separated.
Product basics
What is GoalDNA?
Direct answer: GoalDNA is a role-aware soccer club operations workspace. It helps clubs organize schedules, teams, rosters, matches, lineups, training, messages, RSVP basics, and guardian access in one place.
First action: Start with the What is GoalDNA guide, then check feature status before planning rollout.
Related docs
Who is GoalDNA for?
Direct answer: GoalDNA is for directors, owners, admins, coordinators, coaches, staff, players, and guardians or parents who are outgrowing spreadsheets, group chats, and disconnected tools.
First action: Start with Role guide.
Related docs
What should a club set up first?
Direct answer: Start with workspace structure, owners/admins, one or two teams, clean rosters, and one real schedule or matchday workflow. Invite guardians after linked-player visibility is reviewed.
First action: Create the workspace, add one or two teams, clean the roster, then test one schedule or matchday flow.
Related docs
What does limited customer pilot ready mean?
Direct answer: It means core workflows are usable for selected clubs, while some advanced workflows are beta, partial, gated, or rolling out. GoalDNA is intentionally clear about status so clubs can plan rollout responsibly.
First action: Pilot core workflows with selected teams before depending on beta or gated areas.
Related docs
Available features
What features are available now?
Direct answer: Available areas include dashboard workflows, teams, players, rosters, match center, schedule views, club events, RSVP basics, lineups, training sessions, drill library, inbox, posts, polls, notifications, members, roles, settings, and guardian access. Some schedule and intelligence areas are still maturing.
First action: Use the feature status page to separate available modules from beta, partial, and rolling-out areas.
Related docs
Does GoalDNA replace spreadsheets and group chats?
Direct answer: GoalDNA helps replace operational chaos around schedules, rosters, lineups, training, and updates. It may not replace every external tool yet, especially where provider sync or advanced automation is still rolling out.
First action: Move schedule, roster, matchday, and update context first; keep external tools where provider sync or automation is not live.
Related docs
Does GoalDNA support multiple teams?
Direct answer: Yes. GoalDNA supports club/workspace structure with teams, rosters, members, and scoped visibility. Advanced multi-team and academy workflows should be treated as beta or pilot areas.
First action: Start with Teams and rosters.
Related docs
What should we not move into GoalDNA yet?
Direct answer: Do not depend on GoalDNA as a full payments, registration, league administration, live provider sync, SMS/email/push automation, scouting, video, or advanced analytics platform until public status changes.
First action: Do not depend on payments, full registration, live provider sync, or advanced intelligence until status changes.
Related docs
Schedule & RSVP
Does GoalDNA support schedule/calendar workflows?
Direct answer: Yes. GoalDNA supports schedule views, filters, command-center widgets, club events, match scheduling, RSVP basics, attendance summaries, and ICS portability where available.
First action: Build the schedule in GoalDNA, verify team and guardian visibility, then use portability workflows carefully.
Related docs
Does GoalDNA support live Google/Outlook/Apple sync?
Direct answer: Not as a fully live public feature. Schedule command-center views and portability workflows exist, while live third-party provider sync remains rolling out.
First action: Treat live provider sync as rolling out and use current schedule views or portability workflows instead.
Related docs
Matchday & lineups
Can coaches build and save lineups?
Direct answer: Yes. The lineup builder is available and should be used alongside match and roster context.
First action: Attach the match to the right team, confirm roster context, then build and save the lineup.
Related docs
Can players or guardians edit lineups?
Direct answer: No. Lineup work is a coach/team operations workflow. Players and guardians can receive relevant updates where configured, but they should not edit lineups.
First action: Keep lineup editing with coach/team operations roles and use role-aware updates for players and guardians.
Related docs
Training
Can teams manage training sessions, drills, and session packs?
Direct answer: Yes. Training sessions, drill library, and session packs are available. Advanced workload insights and development intelligence are still limited or rolling out.
First action: Create a training session, attach reusable drills or packs, and keep workload intelligence expectations limited.
Related docs
How does the drill library work?
Direct answer: Coaches can use the drill library and session packs to organize training content and attach reusable work to sessions. It is planning support, not fully automated workload intelligence.
First action: Start with Training docs.
Related docs
Roles & permissions
Can staff see every team?
Direct answer: Only when their role and assignments require it. GoalDNA is built around scoped visibility, so staff access should match the real responsibility instead of giving everyone broad admin context.
First action: Start with Roles and permissions.
Related docs
How does GoalDNA handle feature status?
Direct answer: GoalDNA labels workflows as available, beta/pilot, partial/gated, or rolling out. Public copy should follow those labels instead of turning roadmap items into launch claims.
First action: Start with Feature status.
Related docs
Guardians / privacy
Does GoalDNA support guardians or parents?
Direct answer: Yes. Guardian access provides linked-player schedule and communication visibility where configured, without exposing internal staff or director views.
First action: Start with Guardian access.
Related docs
What can guardians see?
Direct answer: Guardians can see linked-player schedule and communication visibility where configured. They should not see internal club operations, unrelated player context, or staff-only workspace controls.
First action: Check linked-player relationships before inviting guardians or troubleshooting family visibility.
Related docs
How does GoalDNA protect youth sports privacy?
Direct answer: GoalDNA uses role-aware visibility so people see the context they need. Club administrators control workspace membership and linked-player access. Read the privacy page for the full policy and contact privacy support with specific requests.
First action: Review roles, linked-player access, and the privacy page before broad family rollout.
Related docs
Pricing / access
Is GoalDNA free?
Direct answer: GoalDNA offers a 14-day trial path for evaluation. Clubs with multi-team, Academy, or rollout needs should request access or a demo for the right setup path.
First action: Start with Pricing.
Related docs
How should an Academy request a demo?
Direct answer: Use the contact page and include number of teams, roles involved, current operating pain, and the first workflow you want to move into GoalDNA.
First action: Start with Contact.
Related docs
Communication
Can members message each other?
Direct answer: Yes. Inbox conversations and messages are server-backed with role and scope controls, alongside announcements, notifications, posts, and polls.
First action: Start with Communication docs.
Related docs
Rolling-out features
What is still rolling out?
Direct answer: Advanced analytics, AI-assisted insights, scouting, video workflows, richer automation, live calendar provider sync, deeper competition intelligence, and advanced reminders are rolling out or future-gated.
First action: Plan around available workflows first, then review rolling-out areas on the feature status page.
Related docs
Support
How do I get support or request a demo?
Direct answer: Use the contact page. For demo and Academy requests, include the number of teams, roles involved, and the first workflow you want to move into GoalDNA.
First action: Start with Contact support.
Related docs
Bring the club week under control before the next matchday.
Start with the workflows available today, then expand as your club is ready.